The potential benefits to an organization of implementing the requirements of ISO 9001:2015 are: facilitating opportunities to enhance customer satisfaction; addressing risks and opportunities associated with its context and objectives;
the ability to demonstrate conformity to specified quality management system requirements. 9001:2015 is the most recent edition of the ISO 9001 quality management standard. There are many possible advantages to organizations implementing ISO 9001:2015.
These advantages include facilitating opportunities to enhance customer satisfaction, addressing risks and opportunities associated with its context and objectives, and the ability to demonstrate conformity to specified quality management system requirements.As such, the main answer is option (d) "All of the above." Therefore, organizations will achieve all of the above mentioned benefits by implementing the requirements of ISO 9001:2015.
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For Sunland Company, variable costs are 70% of sales, and fixed costs are $226,200. Management’s net income goal is $87,000. Compute the required sales in dollars needed to achieve management’s target net income of $87,000. (Use the contribution margin approach. )
Sunland Company needs to achieve sales of $1,044,000 to cover both fixed costs and reach their target net income of $87,000 using the contribution margin approach.
In order to compute the required sales in dollars needed to achieve Sunland Company's target net income of $87,000 using the contribution margin approach, we will follow these steps:
1. Calculate the contribution margin ratio: This is the percentage of each sales dollar that is available to cover fixed costs and contribute to net income. To find this, we first need to determine the variable cost ratio (70% of sales) and then subtract it from 100%.
Contribution Margin Ratio = 100% - Variable Cost Ratio = 100% - 70% = 30%
2. Calculate the total contribution margin needed to cover fixed costs and achieve the target net income: In this case, we need to cover both the fixed costs of $226,200 and the desired net income of $87,000.
Total Contribution Margin Needed = Fixed Costs + Target Net Income = $226,200 + $87,000 = $313,200
3. Calculate the required sales in dollars: Divide the total contribution margin needed by the contribution margin ratio to determine the sales needed to achieve the target net income.
Required Sales = Total Contribution Margin Needed / Contribution Margin Ratio = $313,200 / 0.3 = $1,044,000
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PLEASE HELP!!! What is the name for the highest amount a policyholder pays for deductibles, coinsurance, and co payments?
A. benefit maximum
B. coverage maximum
C. out-of-pocket maximum
D. premium maximum
Answer:
out of pocket
Explanation:
plato
On January 1, 2019, Billips Corporation purchased equipment having a fair value of $72,054.94 by issuing a $90,000 note, payable in three $30,000 annual installments beginning December 31, 2019.
Required:
Prepare:
a. the journal entry to record the purchase of the equipment.
b. a schedule to compute the annual interest expense.
c. the journal entries to record yearly interest expense and note repayments over the life of the note.
Answer:
a. the journal entry to record the purchase of the equipment.
January 1, 2019, equipment is purchased
Dr Equipment 72,054.94
Dr Discount on notes payable 17,945.06
Cr Notes payable 90,000
b. a schedule to compute the annual interest expense.
Since we are not given any type of interest rate to compute the amortization of the discount of notes payable using the effective interest method, I will use straight line amortization. Amortization of interest expense per year = $17,945.06 / 3 = $5,981.68
interest expense for year 1 = $5,981.68, carrying value of discount on notes payable = $11,963.38interest expense for year 2 = $5,981.68, carrying value of discount on notes payable = $5,981.70interest expense for year 3 = $5,981.70.c. the journal entries to record yearly interest expense and note repayments over the life of the note.
December 31, 2019, accrued interest expense
Dr Interest expense 5,981.68
Cr Discount on notes payable 5,981.68
December 31, 2020, accrued interest expense
Dr Interest expense 5,981.68
Cr Discount on notes payable 5,981.68
December 31, 2021, notes payable is paid off
Dr Notes payable 90,000
Dr Interest expense 5,981.70
Cr Cash 90,000
Cr Discount on notes payable 5,981.68
What do behaviorist and cognitivist theories have in common?
a. Praise is an important aspect of learning in both of them.
b. They both rely on a simple stimulus-response system.
c. Repetition is an important aspect of learning in both of them.
d. They both accept that the mind has a conscious role in learning.
were thenew deal programs within the limits of the five mostly agreed-upon roles of the goverment in an economy?
The New Deal programs were created in response to the economic crisis of the 1930s, and they represented a significant expansion of the federal government's role in the economy. The five mostly agreed-upon roles of the government in an economy are:
Providing a legal framework for economic activity.
Ensuring the stability and security of the economic system.
Providing public goods and services.
Regulating economic activity.
Redistributing income and wealth.
The New Deal programs addressed all five of these roles to varying degrees. For example:
The creation of the Securities and Exchange Commission (SEC) provided a legal framework for regulating securities trading and protecting investors.
The establishment of the Federal Reserve System and the introduction of deposit insurance helped to stabilize the banking system and restore public confidence in the financial sector.
Programs such as the Civilian Conservation Corps (CCC) and the Works Progress Administration (WPA) provided public goods and services such as parks, roads, and public buildings.
The creation of the National Recovery Administration (NRA) and the Agricultural Adjustment Act (AAA) were examples of economic regulation intended to stabilize prices and promote fair competition.
Social Security and other programs provided a means of redistributing income and wealth to those in need.
While the New Deal programs were not without controversy, and some argued that they went beyond the limits of what government should do in the economy, they were generally seen as necessary and effective measures to address the economic crisis of the time. Today, they continue to serve as a model for government intervention in the economy during times of crisis.
Monica has been audited by the IRS. She is required to report to an IRS office to clarify items from her tax return. Which type of audit is Monica experiencing?
A. deduction audit
B. correspondence audit
C. office audit
D. field audit
When Monica is required to report to an IRS office on her tax, the type of audit that she is experiencing is known as an office audit
What is an office audit?
An office audit refers to a special scrutinizing of the taxpayer's records by IRS from its offices in order to ensure a compliance with tax law.
Hence, in this scenario, she is experiencing is known as an office audit because they are scrutinizing her records.
Therefore, the Option C is correct.
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I have $3,000 in credit card debt. If I can pay $150.00 a month, how long will it take to pay it off? My current interest rate is 18%. Remember to include your inputs and round 2 decimal points like we did in module 2.
Answer:
2 years
Explanation:
Rate = rate per period = 18%/12 = 1.5%
PV = 3,000
PMT = 150
Number of a payment period = NPER(Rate, PMT, -PV, FV)
Number of a payment period = NPER(18%/12, 150, -3000)
Number of a payment period = 23.96 months
Time to payoff loan = 23.96/12
Time to payoff loan = 1.99667
Time to payoff loan = 2 years
irene’s dairy is deciding whether or not to enter the market for ice cream, currently monopolized by mattie’s ice-cream. if it enters the market, mattie’s can either accommodate him and share his 10million in profits equally with irene or fight him and cause a 5million loss for each in a price war. if mattie’s threatens to always fight, what would irene’s best response be?
if mattie’s threatens to always fight, irene’s best response will be " Threaten to always fight"
Either $10 million in gains or a $5 million loss must be chosen by Mattie. Mattie will likely choose $10 million in profits.
Irene must decide between making $10 million in profits or making no earnings given what Mattie would do. Additionally, Irene will choose $10 million in earnings.
A sequential game, as defined in game theory, is one in which one player moves before the other. They don't move simultaneously. When deciding on their move, the second player must also be aware of the first player's action. If not, it would be the same as if they both went at the same speed.
The question is incomplete, the complete question is :
Irene's Dairy is deciding whether or not to enter the market for ice cream, currently monopolized by Mattie's Ice Cream. If it enters the market, Mattie's can either accommodate him and share his 10 million in profits equally with Irene or fight him and cause a 5 million loss for each in a price war.
If Mattie wants to discourage Irene from entering the market, what strategy should she follow?
a. Threaten to always accommodate
b. Always accommodate
c. Threaten to always fight
d. All of the above
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Trent is drawing a diagram of his house for a school project. He decides that every 5 feet in real life should be 2 inches in the diagram. Trent’s living room is 15 feel long. How long should Trent’s living room be in his diagram.
Using simple mathematical operations we know that 15 feet in real will be 6 inches in the Treant's drawing.
What are mathematical operations?A rule that specifies the right procedure to follow while evaluating a mathematical equation is known as the order of operations.
Parentheses, Exponents, Multiplication and Division (from Left to Right), Addition, and Subtraction are the steps that we can remember in that order using PEMDAS (from left to right).
So, we know that:
5 feet in real is 2 inches in the drawing.
Then, 15 feet in real would be:
5 * 3 = 15 feet
Similarly,
2 * 3 = 6 inches
Therefore, using simple mathematical operations we know that 15 feet in real will be 6 inches in the Treant's drawing.
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The three levels of brand loyalty from strongest to weakest are
a) preference, insistence, recognition.
b) insistence, recognition, preference.
c) insistence, preference, recognition.
d) recognition, preference, insistence.
e) insistence, preference, indifference.
b) Insistence, recognition, preference.
The three degrees of brand devotion from most grounded to most fragile are: c) demand, inclination, acknowledgment.
Demand alludes to the most significant level of brand dedication, where shoppers have areas of strength for an and enduring obligation to a particular brand. These customers effectively search out the brand and are impervious to changing to options.
Inclination is a higher level, where purchasers have a great tendency towards a specific brand however may in any case think about different choices. They reliably pick the favored brand however are available to options in the event that their favored decision isn't accessible.
Acknowledgment is the least degree of brand dedication, where shoppers are know about a brand and can distinguish it when introduced, however they might not have serious areas of strength for an or inclination for it.
Purchasers at this level might be more powerless to exchanging brands in view of variables like cost, comfort, or special offers.
The request for demand, inclination, and acknowledgment mirrors a movement from the most grounded degree of dependability to the most fragile. It demonstrates the profundity of profound association, responsibility, and probability of rehash buys related with each degree of brand reliability.
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The____ environment includes all elements existing outside the boundary of the organization that have the potential to affect the organization. A) external organizationalB) Internal organizationalC) General environmentD) Organization environment
The external organizational environment includes all elements existing outside the boundary of the organization that have the potential to affect the organization.
What do you mean by the organizational environment?
Organizational environments are made up of the factors or institutions that surround a company and have an impact on its operations, resources, and performance. It consists of all factors that exist outside the organization's borders and have the ability to have an impact on either all or a portion of the organisation. Government regulatory bodies, rival businesses, clients, vendors, and public pressure are a few examples. Managers must have a thorough understanding of the environment in order to effectively manage the organisation. Environmental influences can be classified into two categories: internal environments and external environments.
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Employees worked and a business paid salaries of \( \$ 6,000 \) in cash. What will be the Journal entry for the transaction?
The journal entry for the transaction where employees worked and the business paid salaries of $6,000 in cash would be as follows:
1. Debit the Salary Expense account by $6,000. This entry recognizes the expense incurred by the business for the salaries paid to employees. The Salary Expense account is an income statement account that shows the total amount of salaries paid during a specific period.
2. Credit the Cash account by $6,000. This entry records the outflow of cash from the business to pay the salaries. The Cash account is an asset account that reflects the amount of money the business has on hand.
The journal entry can be summarized as:
Salary Expense $6,000
Cash $6,000
In this entry, the Salary Expense account increases (debit) by $6,000, representing the expense incurred by the business. The Cash account decreases (credit) by $6,000, reflecting the cash paid out by the business.
It is important to note that this journal entry assumes that no other factors or adjustments need to be considered, such as taxes or withholdings. Additionally, this entry assumes that the business follows the accrual basis of accounting, where expenses are recognized when incurred, rather than when the cash is paid out.
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Do you think that employers have a right to judge an applicant attitude when hiring? Give a reason for your answer
Using Porter's 5 Forces Model, would you rate McDonald's High or Low for Threat of New Entrants? High Low QUESTION 3 Using Porter's 5 Forces Model, would you rate McDonald's High or Low for Rivalry among Competitors? O High Low
Using Porter's Five Forces Model, the Threat of New Entrants refers to the potential for new competitors to enter the market and pose a challenge to existing players.
Considering this, I would rate McDonald's as low for the Threat of New Entrants. McDonald's has established a strong brand presence and global market share in the fast-food industry. It benefits from economies of scale, extensive resources, and a well-developed supply chain. The barriers to entry in the fast-food market are relatively high, including the need for substantial capital investment, brand recognition, and the ability to compete on price and quality. Additionally, McDonald's has a wide range of menu offerings and a loyal customer base, which can act as a deterrent for new entrants.
Regarding Rivalry among Competitors, I would rate McDonald's as high. The fast-food industry is highly competitive, with numerous global and local players vying for market share. McDonald's faces intense competition from fast-food chains like Burger King, Wendy's, KFC, and Subway, among others. These competitors constantly strive to attract customers through pricing, menu innovations, advertising, and promotional activities. The rivalry among competitors pushes McDonald's to continuously adapt and differentiate itself to maintain its market position.
Overall, McDonald's faces a low Threat of New Entrants but experiences a high level of Rivalry among Competitors in the fast-food industry.
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The Equal Credit Opportunity Act (ECOA) applies to ?
The Equal Credit Opportunity Act (ECOA) is a federal law that was passed in 1974 to protect consumers from discrimination in credit transactions. The act applies to all types of credit, including mortgages, car loans, credit cards, and personal loans.
The act was enacted to help ensure that all consumers have an equal opportunity to obtain credit regardless of their race, color, religion, national origin, sex, marital status, age, or whether they receive public assistance.
The ECOA prohibits credit providers from discriminating against any applicant on the basis of the applicant's protected characteristics. For example, it prohibits a lender from denying a loan application or offering less favorable terms to an applicant based on their race or sex.
Additionally, it prohibits credit providers from requiring that applicants provide certain information, such as their marital status, that is not necessary for determining creditworthiness.
Under the ECOA, credit providers are also required to provide a notice to all applicants if their credit application is denied. The notice must include the specific reasons for the denial and the name and address of the credit bureau that provided the credit report used in the decision-making process.
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Monopolistically competitive firms can differentiate their products Group of answer choices by producing where marginal revenue equals marginal cost. by equating price and average total cost. by producing at minimum efficient scale. through marketing.
Answer:
through marketing.
Explanation:
Monopolistic competition refers to the market condition in which the firm is dealing with many firms that are closely related to each other but they sell differentiated products.
In addition to this, there is free entry and exit in this market. Therefore in the competitive market, the monopolist could differentiate their product by marketing with respect to promote the goods in social websites by giving them a discount, offer etc
Hence, the last option is correct
Why does the US import oil?
A.because it has exported too much oil
B.because it does not produce any oil
C.because it does not produce enough oil
D.because it has exported too little oil
Answer:
C. because it does not produce enough oil.
Explanation:
Although, the United States is one of the leading producers of oil, yet still import oil because it does not produce enough oil to meet the demand of its citizens. In other words, the United States consumes more than what she can produce.
Another reason is that most refineries in the United State are created basically for heavy crude whereas most of what she produce are light crude oil. The United States import the oil she is able to process while she export to other countries to complete the setup process.
The remedy to the above situation is when new refineries are built which are somewhat expensive or the existing refineries are upgraded to meet with the demand.
Answer:
D. Because it does not produce enough oil.
edg 2020.
1. The reading discusses three management theories. What are these three management theories?2. How are Theory X and Theory Y different, according to the reading?3. How Theory Z is different than Theory X and Y? Please explain.4. Imagine that you are a manager in charge of approximately a dozen workers. Would you prefer to rely primarily on Theory X, Y, or Z as your management style? Why? Please explain.
1. The three management theories discussed in the reading are Scientific Management, Human Relations Management, and Systems Management.
2. According to the reading, Theory X assumes that employees are inherently lazy and need to be closely supervised and motivated through rewards and punishments. In contrast, Theory Y assumes that employees are self-motivated and can be trusted to work independently with minimal supervision.
3. Theory Z differs from Theory X and Y by emphasizing long-term employment, group decision-making, and a strong commitment to the organization by both the employees and management.
4. The choice of management style would depend on various factors, such as the nature of the work, the characteristics of the employees, and the organization's goals. In some situations, Theory X might be appropriate if there is a need for close supervision and the employees require motivation to perform their tasks. Theory Y might be better if the employees are self-motivated and can work independently. Theory Z might be ideal for organizations that value employee commitment and team-based decision-making. Ultimately, a manager needs to assess the situation and choose a management style that aligns with the organization's goals and employee needs.
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the journal entry to record allocation of manufacturing overhead to a particular job includes a
The journal entry to record allocation of manufacturing overhead to a particular job typically includes a debit to Work in Progress (WIP) account and a credit to Manufacturing Overhead (MOH) account.
Manufacturing overhead includes all indirect costs that are incurred in the manufacturing process such as rent, utilities, depreciation, indirect labor, and indirect materials. These costs cannot be directly traced to a particular job or product, and therefore, they are allocated based on a predetermined overhead rate. The predetermined overhead rate is calculated by dividing the estimated total manufacturing overhead costs by the estimated total units of production for a given period.
Once the predetermined overhead rate is calculated, the actual overhead costs incurred are allocated to the jobs based on the actual usage of the overhead resources. For example, if a particular job uses more machine hours than other jobs, it will be allocated more overhead costs. The journal entry to record the allocation of overhead costs to a particular job includes a debit to WIP account to increase the cost of the job and a credit to MOH account to reduce the balance in the account.
In conclusion, the allocation of manufacturing overhead costs to a particular job is an essential part of the cost accounting system. The journal entry to record this allocation includes a debit to WIP account and a credit to MOH account.
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Preston wants to be his own boss and is considering starting a business. He has to decide which form of business organization to adopt and will most likely consider all of the following except
a. the cost of legal formalities
b. publicity and public relations
c. the various types of liability to which owners are subject
d. tax issues
Option B is the correct answer. To start the business advertising and doing publicity for public relations should be his second priority.
In order to start a new business for Preston, he will have to manage and organize his business environment starting with the fundamentals. He will have to fill up and tackle the cost of legal formalities, He will have to take care of the various liabilities the owners are subjected to and should handle the tax issues.
Publicity and Public relations are an important aspects of a business to grow, but establishing the fundamentals right and forming a firm base for the business is rather important in order to start a new business.
Hence, Option B is correct.
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What element is part of an emergency plan?
Select one:
Contact authorities
Report the emergency
Have an evacuation plan
Establish a check-in time
An emergency plan should include all necessary steps and procedures that need to be taken during an emergency.
One of the most important elements of an emergency plan is to have an evacuation plan in place. This involves identifying emergency exits and routes, assigning roles and responsibilities to individuals or teams, and establishing a safe meeting place. Another key element is to report the emergency immediately to the relevant authorities, such as 911 or emergency services. It's also important to establish a check-in time, where all employees or individuals involved in the emergency must report back to the designated person or team to ensure everyone is accounted for. Contacting authorities is also a critical part of an emergency plan, as they can provide guidance and support during an emergency situation.
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as the recipient of their customer's efforts, the supply firm manager has the opportunity to improve the relationship with the customer. improved relationships can result in increased market share, growth opportunities and other benefits. group of answer choices mod sdp sop pos pods flag question: question 44
As the recipient of their customer's SD efforts, the supply firm manager has the opportunity to improve the relationship with the customer.
The supply curve indicates us the quantity that a firm will produce at extraordinary fees. Discern 7.21 "The deliver Curve of an individual firm" exhibits something great: the individual supply curve. It's far the same as a company's marginal fee curve. of the firm is the marginal value curve.
The deliver curve is a image illustration of the correlation between the fee of an excellent or provider and the quantity supplied for a given duration. In a typical illustration, the rate will appear on the left vertical axis, whilst the quantity provided will appear at the horizontal axis.
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what is the main organizational characteristic of decentralized firms
Decentralized organisations give lower-level management and even individual teams the authority to make decisions and carry them out on their own.
What is decentralization?
Decentralization is a type of organisational structure in which the top management delegated power to the middle and lower levels of management in an organisation.
For making significant, organizational-wide choices, the highest tier of the organisation still has a limited amount of influence.
Therefore, Decentralized organisations grant decision-making ability to lower-level management and even individual teams.
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A 35-year-old mother of three children wants to buy life insurance policy for yourself or will help her determine the dollar amount of life insurance she needs
To determine the appropriate amount of life insurance for a 35-year-old mother of three children, several factors should be considered, including her income, debts, future expenses, and financial goals.
When determining the amount of life insurance needed, it is essential to consider the specific circumstances of the individual. In this case, as a 35-year-old mother of three children, the primary objective of life insurance would be to provide financial security for the family in the event of the mother's death.
First, it is crucial to assess the mother's income and calculate how much would be needed to replace her contribution to the family's finances. This involves considering her salary, potential future earnings, and any additional sources of income.
Next, the mother's outstanding debts, such as mortgages, loans, and credit card balances, should be taken into account. Life insurance can help ensure that these debts are covered, preventing the family from facing financial hardship.
Future expenses should also be considered, including the children's education, childcare costs, and general living expenses. Estimating these expenses over time can help determine an appropriate coverage amount.
Additionally, the mother's financial goals and aspirations should be factored in. This could include providing for the children's future needs, such as college tuition or a down payment for a house.
By considering these factors, a comprehensive assessment of the mother's financial situation can be made, leading to a more accurate determination of the appropriate dollar amount of life insurance needed. It is advisable to consult with a financial advisor or insurance professional to ensure all relevant factors are considered and the best policy is selected.
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A common requirement/effect of the commissions and contingent fees rule is:
A. A CPA who accepts such a payment always violates independence
B. The CPA must disclose the acceptance of such a payment to the firm
C. A CPA is prohibited from accepting such a form of payment when engaged in attest services for a client
D. The CPA must not turn over any working papers that might constitute client books and records
The correct option C) A CPA is prohibited from accepting such a form of payment when engaged in attest services for a client. A common requirement/effect of the commissions and contingent fees rule is that a CPA is prohibited from accepting such a form of payment when engaged in attest services for a client.
The commissions and contingent fees rule is a regulation that outlines ethical standards for Certified Public Accountants (CPAs) regarding the acceptance of fees that are based on the outcome or results of their services. This rule is particularly applicable when CPAs are performing attest services, such as audits, reviews, or compilations, where they provide assurance on financial statements or other financial information.
According to the rule, CPAs are generally prohibited from accepting commissions or contingent fees when engaged in attest services. This requirement is in place to preserve the independence and objectivity of the CPA, as it ensures that their judgments and conclusions are not influenced by financial incentives tied to the outcome of their services.
It's important for CPAs to adhere to this rule and maintain their independence to uphold professional standards and the integrity of the attest services they provide.
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the term formal education is defined by the text as
In contrast to informal education, formal education refers to an education system that has a predetermined curriculum of educational institutions and is governed by some kind of body (such as a state).
Formal education is described as the structured and organized form of education that takes place at educational institutions such as schools, colleges, and universities.
It entails the acquisition of academic knowledge and skills using proper teaching-learning approaches.
As a result, the significance of the formal education is defined by the text are the aforementioned.
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Frederick Taylor believed that more efficient workers should be paid higher wages than their lower-performing coworkers, a system referred to as the _______ system.
Answer:
Referred to as the Differential rate system
You are considering an investment opportunity that requires an initial investment of $148 million in period O. Starting in one year, it will generate $11.2 million per year in perpetuity (i.e. every year forever). The cost of capital is 13%. What is the IRR (the internal rate of return) for the project? [Note that getting the actual value should not require trial and error or a financial calculator, because this is a simple case.] [Give your answer in percent, to one and only one decimal place, and with no percentage sign. For example, 6.2, 18.9 or 4.6. The software will mark it wrong otherwise, so please format your answer properly.]
The IRR for the investment opportunity is 13%. This is because the annual cash flow of $11.2 million perpetuity starting from year one divided by the initial investment of $148 million gives a rate of return of approximately 0.0757 or 7.57% per year.
Since this rate is lower than the cost of capital of 13%, the IRR is equal to the cost of capital.
To calculate the IRR, we need to find the discount rate that equates the present value of the cash flows to the initial investment. In this case, the annual cash flow is $11.2 million, which can be divided by the initial investment of $148 million to give a rate of return of approximately 0.0757 or 7.57% per year. Since this rate is lower than the cost of capital of 13%, the IRR is equal to the cost of capital.
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Customer retention has always been crucial to success in the business market, and it now provides the centrepiece of strategy discussions as firms embrace customer relationship management. Critically discuss any SIX (6) areas to focus on to develop responsive and profitable customer relationship management strategies for a company.
Here are six areas of focus: 1. Understand the customer's requirements, .2. Develop and implement a customer-focused culture 3 Build trust and rapport with the customer, 4. Personalization, 5. Measure customer satisfaction , 6. Use technology
Understanding the requirements of the customers is essential to develop a responsive and profitable customer relationship management strategy. Companies need to listen to their customers' needs, preferences, and expectations and develop a strategy that aligns with the customers' requirements.
Develop and implement a customer-focused culture A customer-focused culture is vital for developing a successful customer relationship management strategy. The company should develop and implement a customer-focused culture across all the levels of the organization
Build trust and rapport with the customerThe customer is likely to return to the company if they have a strong trust and rapport. Companies need to develop a trusting relationship with their customers. This is possible through regular communication, building relationships, and meeting customer expectations.
Personalization is an essential aspect of customer relationship management. Customers feel valued when companies personalize their services. Personalization can be achieved through targeted marketing, customized services, and personalized experiences.
5. Measure customer satisfaction Companies need to measure customer satisfaction regularly. It helps the company to understand where they need to improve and where they have succeeded. Companies should also consider feedback from their customers and use it to improve their services.
6. Use technology Technology is a significant driver of customer relationship management. Companies need to embrace technology to develop a responsive and profitable customer relationship management strategy.
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In Mexico, Walmart has built stores with wider aisles than in U.S. stores. Walmart made this adjustment because in Mexico families have the habit of shopping together such that one family might bring six people to Walmart to shop. This example shows that _______.
Answer: segmentation helps Walmart decision makers align with local customs
Explanation:
Market segmentation is the division of a broad consumer market, into sub-groups of consumers which are called the segments since the needs of customers are different.
Since Walmart has built stores with wider aisles than in U.S. stores because in Mexico families have the habit of shopping together, it shows that segmentation helps Walmart decision makers align with local customs.