Diversity is integral to Total Quality Management (TQM) as it is provides for a range of views which are important for effective teamwork and continuous improvement. As the general manager of Azania Business College (a private education institution with a diverse workforce and students), discuss practices that you will recommend for your organisation to undertake, in order to ensure that the TQM principles of customer focus, continuous improvement and team work are met.
Please give at least 500 words
Answers
As the general manager of Azania Business College, I recognize the importance of diversity in Total Quality Management (TQM) and its contribution to effective teamwork and continuous improvement. To ensure that the TQM principles of customer focus, continuous improvement, and teamwork are met, I would recommend implementing the following practices within our organization:
Embrace Inclusive Hiring Practices: To foster diversity, we should implement inclusive hiring practices that ensure equal opportunities for individuals from different backgrounds. This can include actively recruiting and hiring candidates from diverse ethnic, cultural, and socioeconomic backgrounds. By diversifying our workforce, we can benefit from a wide range of perspectives, experiences, and ideas.
Promote a Culture of Open Communication: Effective communication is crucial for customer focus, continuous improvement, and teamwork. We should encourage an open and inclusive communication culture where all employees feel comfortable expressing their ideas, concerns, and suggestions. This can be achieved through regular team meetings, suggestion boxes, and anonymous feedback mechanisms that allow for honest and transparent communication.
Provide Diversity and Inclusion Training: It is important to provide training and workshops on diversity and inclusion to all employees. This can help raise awareness about unconscious biases, promote empathy and understanding, and equip employees with the skills to work effectively in a diverse team. Training sessions can cover topics such as cultural sensitivity, active listening, conflict resolution, and teamwork across diverse backgrounds.
Foster Collaborative Teamwork: TQM emphasizes the importance of teamwork in achieving organizational goals. To foster collaborative teamwork, we should encourage employees to work in cross-functional teams that bring together individuals from different departments and backgrounds. This promotes knowledge sharing, problem-solving, and innovation. Additionally, team-building activities and workshops can help build trust, improve communication, and enhance cooperation among team members.
Empower Employees for Continuous Improvement: Continuous improvement is a key principle of TQM. To encourage continuous improvement, we should empower employees at all levels to identify and suggest improvements in their respective areas of expertise. This can be done through regular feedback sessions, idea generation platforms, and recognition of employee contributions to process enhancements. Creating a culture that values and rewards innovative ideas and initiatives will foster a sense of ownership and commitment to continuous improvement.
Engage Customers in the Improvement Process: TQM places a strong emphasis on customer focus. To ensure customer satisfaction and continuous improvement, we should actively engage our students and other stakeholders in the improvement process. This can involve conducting surveys, feedback sessions, and focus groups to gather insights and suggestions for enhancing our educational programs, services, and overall customer experience.
Implement Quality Control Mechanisms: To ensure that TQM principles are effectively applied, we should establish quality control mechanisms such as regular performance evaluations, audits, and reviews. This helps in monitoring progress, identifying areas for improvement, and ensuring that customer focus, continuous improvement, and teamwork are consistently upheld across the organization.
In conclusion, to meet the TQM principles of customer focus, continuous improvement, and teamwork, Azania Business College should embrace inclusive hiring practices, promote open communication, provide diversity and inclusion training, foster collaborative teamwork, empower employees for continuous improvement, engage customers in the improvement process, and implement quality control mechanisms. By adopting these practices, we can leverage the diversity within our workforce and student body to drive innovation, enhance customer satisfaction, and achieve excellence in education and service delivery.
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Related Questions
importance of Technical profession
Answers
Answer:
The technical profession has always been important as it has replaced the society from nomadic to the modern era. ... The facilities of medicines, surgical works, communication, computer technology, transportation system, etc are the result of technical professions.
Automated teller machine to provide all the following services except
Answers
Answer:
b. statement printouts
Multiple-choice answers for this question are:
a. Account balance checks b. statement printouts c. cash withdrawals d. money transfers
Explanation:
An ATM ( automated teller machine) provides a convenient way to perform some basic banking operations outside the banking hall. Customers can check their account balance, do transfers, deposit, and withdraw from their accounts from an ATM. A debit card is required to access the bank account via ATM.
An ATM does not print bank statements. A customer requiring a bank statement will need to walk into the banking hall to request the inquiries desk.
Answer:
Statement Printouts
Explanation:
lieux acquires $2,000 of ozark corporation bonds for $1,950 in the open market. if the bonds are held to maturity, how is the gain or loss treated?
Answers
$50 capital gain.
If the bonds are held to maturity, the $50 increase ($2,000 - $1,950) is treated as capital gain.
What is the rule of maturity date?The date on which a debt is due in full is known as the maturity date. As of this date, the debt's principal balance has been paid in whole, hence no interest will continue to be charged. The debt issuer may choose to change the maturity date on some debt instruments so that it occurs sooner.
How long does maturity last?A bond's maturity is the day on which the principal and interest are repaid. For instance, a 10-year bond will mature in 10 years, at which point the holder will get the principal. The term "time to maturity" is also frequently used by investors to refer to the period of time until a bond matures.
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what are 2 things that could happen to disrupt customer loyalty life cycle???
Answers
Answer: salespeople and customers are essential for the success of business-to-business relationships, and research has shown that a change of the salesperson can severely harm financial performance.
Explanation: However, such interpersonal relationship disruptions may also have positive effects by encouraging vitalizing re explorations of the relationship.
On January 1, 2017, Robinson Company purchased Franklin Company at a price of $2,500,000. The fair market value of the net assets purchased equals $1,800,000.
What is the amount of goodwill that Robinson records at the purchase date?
Explain how Robinson would determine the amount of goodwill amortization for the year ended December 31, 2017.
Robinson Company believes that its employees provide superior customer service, and through their efforts, Robinson Company believes it has created $900,000 of goodwill. How would Robinson Company record this goodwill?
Answers
On January 1, 2017, Robinson Company purchased Franklin Company at a price of $2,500,000. The fair market value of the net assets purchased equals$1,800,000. Thus the amount of goodwill that Robinson records at the purchase date is $700,000.
What is the calculation?Step 1
Given that the entire Franklin Company was purchased by Robinson Company, goodwill should be recorded.
To solve for the purchased goodwill, we have
Goodwill= Purchase price of the company−Market value of the individual net assets
=$2,500,000−$1,800,000
= $700,000
Thus, the purchased goodwill is valued at $700,000.
Step 2
Goodwill is recorded as an asset and is not amortized, thus there will be no amount for goodwill amortization for year ended December 31, 2017. Instead, goodwill is tested for impairment annually.
Step 3
Goodwill is recorded only when it is acquired upon purchase. In this case, since goodwill is based solely on the employees' efforts of providing superior customer service, Robinson Company should not record it.
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The most productive way to find a job lead is to
a. find advertisements on the Internet
b. network
c. find advertisements in the newspaper
d. read brochures from professional organizations
Please select the best answer from the choices provided
A
В
C
D
Answers
Answer:
B. Network
Explanation:
took quiz on edge
Answer:
B
Explanation:
When gathering information, which of the following tasks might you need to
perform?
A. Apply standards, such as measures of quality, beauty, usefulness,
or ethics
B. Fill out forms, follow procedures, and apply math and science
C. Study objects, conduct tests, research written materials, and ask
questions
O D. Seek out ideas from others and share your own ideas
SUBMIT
Answers
Answer:
c
Explanation:
study objects, conduct tests, research, and ask questions
If the real interest rate in the united states increases relative to that of the rest of the world, capital should flow:.
Answers
If the real interest rate in the United states increases relative to that of the rest of the world, capital flow should increase.
What happens when the real interest rate increase?Real interest rate is the rate earned by those who give out their monies to businesses. The real interest rate has been adjusted for inflation.
When the real interest rate increases, the return earned by investors increase. This would encourage investors to increase their investment in the United States. As a result, capital flow should increase.
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A company needs construction equipment to complete a project over the next 20 months. The equipment costs $10,000. Instead of purchasing the equipment with a 12% note, the company leases the equipment with payments of $300 due at the end of each month. For what amount would the company record the lease liability at the beginning of the lease?.
Answers
The amount of $5414 the company record the lease liability at the begining of the lease. $5414Lease liability = monthly lease payment.
The responsibility to make lease payments is represented by the lease liability, which is calculated using the present value of upcoming lease payments. We simply discount the liabilities throughout the lease duration using the discount rate once we have obtained our data, which includes the lease term, lease payment, and discount rate. The lease liability or the resulting sum is then recorded on the balance sheet. The lease asset will then need to be recorded. Let's read on to find out what steps we should take. A lease liability is the discounted to present value financial obligation for the lease-related payments. The lease obligation is determined using the present value of the remaining lease payments throughout the lease term in accordance with ASC 842, IFRS 16, and GASB 87.
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The price of a ranchette estate is $260,000. The bank requires a 15% down payment and 3 points at the time of closing. The cost of the ranchette is financed with a 30-year fixed-rate mortgage at 7.45%. What is the mortgage amount? *
Answers
Answer:
Missing word "and the cost of one point at the time of closing"
Down payment = $260,000*15%
Down payment = $260,000*0.15
Down payment = $39,000
Amount of mortgage = $260,000 - $39,000
Amount of mortgage = $221,000
Cost of 3 point at the time of closing = 3% of amount of mortgage
Cost of 3 point at the time of closing = 3% * $221,000
Cost of 3 point at the time of closing = $6,630
5. Groceries are considered what type of an expense?
Answers
Answer:
Fixed
Explanation:
Answer:
Necessary expense
Explanation:
You kinda need food to live
Resolve (7x+19)/(x+1)(x+5) into partial fraction
Answers
Answer:
\(\dfrac{7x+19}{(x+1)(x+5)}=\dfrac{3}{x+1}+\dfrac{4}{x+5}\)
Explanation:
The given expression is
\(\dfrac{7x+19}{(x+1)(x+5)}\)
We need to resolve this into partial fraction.
The form of the partial fraction decomposition is
\(\dfrac{7x+19}{(x+1)(x+5)}=\dfrac{A}{x+1}+\dfrac{B}{x+5}\) ...(1)
\(\dfrac{7x+19}{(x+1)(x+5)}=\dfrac{A(x+5)+B(x+1)}{(x+1)(x+5)}\)
\(7x+19=Ax+5A+Bx+B\)
\(7x+19=(A+B)x+(5A+B)\)
On comparing both sides, we get
\(A+B=7\) ...(2)
\(5A+B=19\) ...(3)
Subtract (2) from (3), we get
\(4A=12\)
\(A=3\)
Put A=3 in (1).
\(3+B=7\)
\(B=4\)
Put A=3 and B=4 in (1).
\(\dfrac{7x+19}{(x+1)(x+5)}=\dfrac{3}{x+1}+\dfrac{4}{x+5}\)
Therefore, \(\dfrac{7x+19}{(x+1)(x+5)}=\dfrac{3}{x+1}+\dfrac{4}{x+5}\) .
Which of the following is not one of the potential responses to a specific risk event?
A. Sharing
B. Transferring
C. Ignoring
D. Mitigating
E. Retaining
Answers
Ignoring is not one of the potential responses to a specific risk event.
What is specific risk?For investors, specific risks are hazards specific to a particular company, industry, or sector. This is the opposite of general market risk or systematic risk. Certain risks are also known as non-systematic or diversifiable risks.Specific risk is the risk that an event will occur that directly or indirectly affects the market value of an asset or a particular group of assets. Rumors of raw silicon shortages, for example, are a particular risk computer and tech stocks are exposed to. Examples include news specific to a stock or group of companies, such as the loss of a patent or a major natural disaster affecting corporate operations. Unlike systematic or market risks, certain risks can be diversified.To learn more about specific risk from the given link :
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Write any five methods of getting information of foreign employment and discuss any one of them.
Answers
Answer:
May it will help you
Explanation:
1) Notice board
2) Book of introduction
3) Institutions work working under the ministry of labour
4) Authority of human resources
5) Manifestos of training institutions
6)Web site
7) Newspapers
8) Public meeting :the manpower company, training institutions and institutions of public counseling are working in the field of foreign employment in nepal.
They come to the direct or indirect contact of people through various programmes of interaction, seminar, and meeting.
9)Radio and television
Foreign employment getting information through Notice board, Book of introduction, Authority of human resources, Web site, and Newspapers.
Who is Foreign employment?
Public meeting: When the manpower company, training institutions, and institutions of public counseling are working in the field of foreign employment in Nepal.
Although, They come to direct or indirect contact with people through various programs of interaction, seminars, and meetings.
Also, Foreign employment getting information through Institutions work working under the ministry of labor, Manifestos of training institutions, Radio, and television
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if you are looking for a vacation near Deep Creek Lake, MD then check this out. its really nice :)
Answers
List examples of socially responsible business practices.?
what
Answers
Answer: Reducing carbon footprint, improving workers working conditions, and charitable donations to organizations.
Initial Thread Prompt: In general, education provides both private benefits to those who receive it and broader social benefits for the economy as a whole. - Based on Chapters 12 and 13, would you say that education is an example of a positive externality? Include one reason and one example to supportyour response. - Think about the positive effect(s) of technology in business and suggest a set of parallel policies that address the positive externalities in education. Include one example that supports your explanation to the question. - Discuss one way the government encourages innovation in the private sector that could improve the U.S. labor market. include at least one reference from The Economist or the New York Times to support your explanation in your response.
Answers
In general, education provides both private benefits to those who receive it and broader social benefits for the economy as a whole. In Chapter 12 and 13, it would be fair to say that education is an example of a positive externality since it produces benefits that spill over to third parties who do not directly consume it.
A positive externality is where an individual or firm's activities cause positive side-effects on others who are not involved in the activity and do not pay for it. Therefore, education is a positive externality because the positive side-effects extend beyond the individuals that receive it, such as reducing crime, poverty, and health care costs, as well as enhancing overall productivity, innovation, and democracy.
Similarly, there are several positive externalities of education that can be addressed by parallel policies to encourage investment in education. For example, a government could provide subsidies to educational institutions to increase access to education, reduce the cost of education, or increase the quality of education.
Government policies to encourage innovation in the private sector include providing funding for research and development, tax incentives for businesses that invest in innovation, and protecting intellectual property rights. The government can also encourage innovation in the private sector by providing infrastructure, such as high-speed internet and transportation systems, that facilitate the development and dissemination of new technologies.
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To generate higher profits, producers must work to increase their total supply. increase their total expenses. decrease their customer base. decrease their production costs.ing one additional unit of a good the additional income gained from selling an additional good the financial gain from business activity minus expenses
Answers
Answer:
Producers must work to decrease their production costs
Explanation:
Decreasing production costs increases profit, as they can charge the same price for a cheaper product.
If it's incorrect, lmk and i'll do nothing
Create scatterplots using the data in the spreadsheet linked above and display the equation for the regression line. What is the equation for the regression line that predicts home equity using credit score as the explanatory variable? Ý Ex: 1.234 x + (Ex: 1.234 What is the interpretation of the slope? Pick What is the interpretation of the intercept? Pick
Answers
I'm sorry, but as a text-based AI, I cannot directly access or interact with external files or spreadsheets.
Therefore, I am unable to create scatterplots using specific data from a spreadsheet.
However, I can still provide you with an explanation of how to create scatterplots and determine the regression line equation using the data you have. If you could provide the data points for credit score and home equity, I can guide you through the process step by step.
In general, to create a scatterplot and determine the regression line equation, you can follow these steps:
1. Organize your data: Make sure you have a set of paired data points consisting of credit scores and corresponding home equity values.
2. Plot the data: Create a scatterplot by representing each data point as a dot on a graph. Place the credit scores on the x-axis and the home equity values on the y-axis.
3. Determine the line of best fit: Visually inspect the scatterplot and try to identify the general trend of the data points. If there appears to be a linear relationship, you can draw a line that best fits the data.
4. Calculate the regression line: Use statistical methods like linear regression to determine the equation for the line of best fit. This equation will describe the relationship between credit scores (explanatory variable) and home equity (response variable).
The regression line equation will have the form: y = mx + b, where y represents the predicted home equity, x represents the credit score, m represents the slope of the line, and b represents the y-intercept.
To interpret the slope and intercept:
- Slope (m): The slope represents the rate of change in the home equity for every unit increase in the credit score. For example, if the slope is 1.234, it means that for every one-unit increase in the credit score, the home equity is expected to increase by 1.234 units (in the same unit as home equity).
- Intercept (b): The intercept represents the value of the home equity when the credit score is zero. However, it's important to note that the interpretation of the intercept depends on the context and the range of credit scores in your data.
If you provide me with the specific data points, I can help you calculate the regression line equation and provide a more accurate interpretation of the slope and intercept.
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A borrower is faced with choosing between two loans. Loan A is available for $75,000 at 6 percent interest for 30 years, with 6 points to be included in closing costs. Loan B would be made for the same amount, but for 7 percent interest for 30 years, with 2 points to be included in the closing costs. Both loans will be fully amortizing.
a. If the loan is repaid after 20 years, which loan would be the better choice?
b. If the loan is repaid after 5 years, which loan would be the better choice?
Answers
Answer:
a) loan A is a better choice
b) loan B is a better choice
Explanation:
the monthly payment of loan A = $449.66
present value of loan A = ($75,000 x 6%) + $75,000 = $79,500
the monthly payment of loan B = $498.98
present value of loan B = ($75,000 x 2%) + $75,000 = $76,500
the difference between monthly payments = $498.98 - $449.66 = $49.32
if we calculate the present value of 20 years paying $49.32 more it is:
PV = $49.32 x 139.58077 (PV annuity factor, 0.5%, 240 periods) = $6,884 which is higher than the difference
if we calculate the present value of 5 years paying $49.32 more it is:
PV = $49.32 x 51.72556 (PV annuity factor, 0.5%, 60 periods) = $2,551 which is lower than the difference
Which of the following is TRUE regarding unexpected expenses?
They usually don’t affect your budget.
They usually don't affect your ability to pay bills.
They should not be included in your budget.
They should be planned for.
Answers
Answer:
They should be planned for.
Explanation:
Unexpected expenses include emergencies and other unforeseen costs that a person incurs in day to day activities. These unexpected expenses must be paid for, which means resources must come from somewhere to effect the payments.
The best way to cater to unexpected expenses is to include them in the budget. Contingencies is the term used to describe funds kept aside to settle unexpected expenses. Without a contingency arrangement, unexpected expenses will affect the budget and a person's ability to pay normal bills.
Answer:
D. They should be planned for.
Explanation:
The following information is available for Lock-Tite Company, which produces special-order security products and uses a job order costing system. April 30 May 31 Inventories Raw materials $ 49,500 $ 65,000 Work in process 11,500 23,900 Finished goods 69,500 48,600 Activities and information for May Raw materials purchases (paid with cash) 223,000 Factory payroll (paid with cash) 371,000 Factory overhead Indirect materials 28,000 Indirect labor 93,000 Other overhead costs 133,000 Sales (received in cash) 1,530,000 Predetermined overhead rate based on direct labor cost 80 % Determine whether there is over or underapplied overhead. Prepare the journal entry to allocate (close) overapplied or underapplied overhead to Cost of Goods So
Answers
Answer:
Your answer is given below:
Explanation:
True or False: After calculating how much money you have left after paying for all of your monthly expenses, you can
olan on spending up to 50% of that amount on car expenses
Answers
Based on microeconomic theory, it is true that after calculating how much money you have left after paying for all of your monthly expenses, you can
plan on spending up to 50% of that amount on car expenses.
Note that after making a payment on living expenses, such as rent, mortgage, utilities, loans, car payments, and food, the money that remains is discretionary income.
This discretionary income can be used as savings, investment, or spending on your discretionary expenses such as vacations and travel expenses, car expenses.
This is because discretionary expenses are categorized under wants instead of needs.
Thus, given that planning for car expenses is a want, then the statement in the question is True.
Hence, in this case, it is concluded that the correct answer is "True."
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Who is responsible for operational matters and monitoring day-to-day events?
A) supervisors
B) middle management
C) stockholders
D) top management"
Answers
The group responsible for operational matters and monitoring day-to-day events is A) supervisors.
Supervisors play a crucial role in overseeing daily activities, ensuring that tasks are completed efficiently, and addressing any issues that may arise within the organization. Middle management, stockholders, and top management have different responsibilities within the company.
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what is the formula for the present value of a growing perpetuity, where c1 is the net cash flow, r is the required return, and g is the growth rate? multiple choice question.
Answers
The formula for the present value of a growing perpetuity is:
C / (r - g), where "g" is the cash flow growth rate.
Define present value of growing perpetuity.Growing perpetuity incorporates a growth rate that raises the cash flows obtained every subsequent period. The discounted annuity value of each annuity is added up and decreased by each period until it approaches zero to get the present value of an infinite stream of cash flows.
Finding the current value of an endless series of cash flows that increase proportionately is possible using the present value of expanding perpetuity. In other words, it is the present value of a sequence of payments that increases (or decreases) at a fixed rate on a periodic basis.
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Which of the following is NOT true Group of answer choices An American option can be exercised at any time during its life A put option will always be exercised at maturity if the strike price is greater than the underlying asset price When a CBOE call option on IBM is exercised, IBM issues more stock A call option will always be exercised at maturity if the underlying asset price is greater than the strike price
Answers
Answer:
When a CBOE call option on APPLE is exercised, APPLE issues more stock.
Explanation:
A call option can be regarded as a "call", and can be explained as contract which exist between the buyer as well as the the seller of that call option, so they can exchange a security at a set price.
In domain of finance, the style or family of particular option can be regarded as the class that the option falls into, and this can be defined using dates that the option could be exercised. Most options usually fall as European or American options. It should be noted that An American option can be exercised at any time during its life. These should be noted;
✓A put option will always be exercised at maturity if the strike price is greater than the underlying asset price.
.A call option will always be exercised at maturity if the underlying asset price is greater than the strike price
Facts about
1.
What plays a role in supply and demand by influencing consumers to seek out particular brands or markets?
labor
integration
elasticity
advertising
Answers
Answer:
Advertising its part if marketing and brands
Suppose that a computer software company controls the operating system market. Although the government knows that the price is higher than it would be in the presence of competition, it believes that such profits are crucial to incentivizing innovation in the high-tech industry, a policy goal of the government.
Answers
In this scenario, the government believes that high profits from a monopolistic computer software company are necessary to encourage innovation in the high-tech industry, which is a policy goal.
The government's stance is based on the idea that allowing a single company to control the operating system market, and consequently charge higher prices, will provide that company with the financial resources and motivation to invest in research and development. This, in turn, leads to advancements in technology and improved products for consumers. The government's goal is to foster innovation and maintain a competitive edge in the high-tech industry.
While monopolistic markets can lead to higher prices, in this case, the government sees the trade-off as worthwhile to promote technological progress. By allowing the computer software company to generate significant profits, the government aims to ensure the company has ample funds to reinvest into research and development. This could lead to groundbreaking innovations and help maintain a leading position in the global high-tech industry. However, it is essential to consider that this approach may not always be the most effective way to encourage innovation, and the government should also evaluate other policies and strategies to support competition and technological development in the long run.
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which of the following is (are) true regarding timeliness and the importance of periodic reporting? (check all that apply.) a. decision makers requires financial statements that are audited to ensure reliability. b. the value of information is often linkled to its timeliness. c. useful information must reach decision makers frequently and promptly. d. businesses report financial information at regular intervals to ensure timeliness of data,
Answers
Information's usefulness is frequently correlated with its currentness. Accounting systems produce periodic reports on a regular basis to deliver timely information.
Periodic reports are delivered on a regular basis, such as daily, weekly, monthly, and so forth. It's even referred to on occasion as a recurrent report. A periodic report typically follows a set format or template that is created to satisfy the demands and specifications of that specific project, department, or business.
Regarding timeliness and the significance of periodic reporting, the following statements are true:
1. In order to ensure that the data is current, businesses disclose financial information on a regular basis.
2. Useful information must frequently go to decision-makers.
3. The relevance of information is frequently correlated with its worth.
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SOLVE THE GRAPH AND THE SUPPLY OR SHORTAGE AND THE PRESSURE OF PRICE
Answers
Answer:
probably cant figure it out
Explanation: